FAQs

Q. Why do I prefer taxi over Uber or Lyft?
Answer: Taxis are locally owned and a registered COMPANY with local authorities. You can track down the Cab/Driver in case of any incident. Taxis are more reliable, safe and dependable source of transportation. We build a direct one-to-one business relationship with our valued customers. Our drivers are trained for best customer services. Taxi company has to go through many background checks, acquiring commercial auto insurance, permit for company, for each cab and for each driver.

Privacy is also one of the main concern, your personal information is very important, and to us is very very important and we never ever use your personal information/data or sell to any other company, while the ride-share hailing companies, especially UBER have poor reputation of customers privacy, they track your activities, location and sell your data and personal information to other marketing companies. Though Uber have announced they have ended post trip tracking of their customer after heavily criticized, but still. There is a trade-off, decision is yours.

Q. Are you legitimate and registered Taxi company?
Answer: Yes, we are. We are a registered company, regulated, authorized and all permits issued by the City of College Station and College Station Police Department. Taxi vehicle’s and driver’s permit is always on display in our every cab, if not, can be requested to present to the customer. We advise not to use the unregistered private cars pretending to be a taxi company. Please make sure you are using services of the company with valid and up to date permits. There are some illegal companies in the town which are working without valid/renewing the taxi permits and commercial insurance. Be remain careful and alert and report immediately to College Station Police Department at (979) 764-3600.

Q. Are your drivers professional and background checked?
Answer: Yes, all our drivers are professional having clean past driving record and clean criminal history, both backgrounds are verified by College Station Police Department.

Q. Do you accept CASH?
Answer: Yes, we do.

Q. Do you have Van in your fleet?
Answer: Yes, we do have min-van which can accommodate up to six people at a time with lots of luggage. While booking, please mention you need a van for pick up.

Q. Do you charge extra fare for the van?
Answer: No we do not, unlike Uber/Lyft.

Q. Can I book taxi/cab online in advance?
Answer: Yes, you can always book your cab online through our website, click here.

Q. Can I pay with Credit/Debit?
Answer: Yes, we accept all major credit cards and debit card.

Q. Can I pay in advance through credit card over the phone?
Answer: Yes, you can always pay in advance through your credit card by calling us at our main number +1 (979) 777-8444 to the dispatcher.

Q. What If I don’t want/cannot pay over the phone, is there any way I can pay online through invoice?
Answer:  Yes, we will need your email address, first name and last name so we can send you an invoice and you can pay online with your credit/debit card through secure connection.

Q. Do you have accessible vans for handicap people?
Answer: Unfortunately, we do not have accessible vans for disabled people.

Q. Do you charge extra fare if I want to pay with a card?
Answer: No, we do not. The fare will be same either you pay with card or cash, we do not charge any additional fee (like sometime other business do) for paying with credit card.

Q. I have lost my belongings in your Cab, what should I do now?
Answer: We are not responsible for any lost item(s). Customers have to take care their belongings by themselves. But still, in case if you lost something in our cabs, please contact us as soon as possible, provide the date, time of the trip and description of the item. We will try our best to find it and if found, we will return to you. Extra fee will be charged for dropping off the item at your place depending on the distance.

Q. How far do your cabs go?
Answer: From College Station or Bryan to anywhere in Texas.

Q. What is your pet policy?
Answer: We are pet and dog friendly taxis. All pets excluding service dogs must be in pet carrier.

Q. I am an international traveler, I am visiting for few days and I don’t have or don’t intend to buy US phone number. Is there anyway I can contact AggieExpress Cab if I need your services?
Answer: Yes, you can download the Whatsapp messenger and can call/text or send voice message at +1 (979) 777-8444 from any part of the world as long as you have internet.

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